Privacy Policy


This Policy is made on behalf of New Quantum Holdings Limited (ACN 628 253 743) and its related bodies corporate (NQ Group). Related bodies corporate includes the following entities:

  • New Quantum Pty Ltd (ACN 632 007 571);
  • NQ Dealer Pty Ltd (ACN 636 578 544);
  • Arktos Securities Pty Ltd (ACN 653 970 720) (AFSL 536957); and
  • YP Securities Limited (ACN 647 627 889) (AFSL 531729).

Arktos Securities Pty Ltd is a holder of an Australian Financial Services License (AFSL) and authorises other related body corporates as required. New Quantum recognises an individual’s right to privacy and understands the protection and confidentiality of your personal information is important to you. YP Securities Limited is also a holder of an AFSL and provides services to related body corporates as required. New Quantum is bound by the Privacy Act 1988 (Cth).

This Privacy Statement outlines the type of personal information we collect, how that information is collected, used, stored, and protected, and to whom we may disclose your personal information. We may also provide you with additional information about how New Quantum will use your personal information at the time that it is collected.

Personal Information We Collect

Any information that identifies you is deemed to be “personal information” and we primarily collect this information through our standard forms, information you provide through our website, and when you phone or contact our staff.

The type of personal information NewQuantum collects from you includes – your name, contact details (such as your address and telephone number), date of birth, investment details, bank ac-count information and tax file number. The Corporations Act 2001 (Cth) requires us to collect your name, address, and date of birth. Australian anti-money laundering laws may also require us to collect additional personal information from You.

Phone calls to NewQuantum staff may be recorded or monitored for quality control, training, regulatory or other compliance reasons. When browsing our website New Quantum’s web servers automatically collect standard information as part of the HTTP web protocol – your IP address, browser type, operating system, access times, referring sites, pages viewed and other anonymous information. From time to time, New Quantum may use ‘cookies’ in its website and may collect ‘clickstream’ data. Cookies and clickstream data collects information about your use of our website and potentially other websites.

How we use personal information

New Quantum uses your personal information to administer your investment, comply with relevant laws and communicate with you on an ongoing basis about your investment. We may also send you educational and marketing material about our other products and services we offer – you may contact us at any time to ask us not to send this information. New Quantum may use information that you provide through our website or over the phone for analysis to improve our products and services. Staff may also use personal information to verify your identity over the phone.

In some circumstances NewQuantum may disclose your personal information to persons/entities outside of NewQuantum.
For example:

  • NewQuantum uses agents and external service providers to help us provide our services to you.
  • NewQuantum will facilitate the opening of your Broker, Cash Management Account and other third-party accounts required for the service provided to you.
  • From time to time, we may be required to provide your details to a governmental or regulatory body (such as ASIC, ATO, AUSTRAC, or a law enforcement agency).
  • A court order may require us to disclose certain information.
    New Quantum takes steps to ensure that our agents and third parties keep your personal in-formation confidential and use it only for the purposes for which they, and NewQuantum, are authorised.
  • You may also authorise us to disclose information we hold about you to your financial adviser, accountant or other person nominated by you. Your express consent is required.

Exemptions Note – New Quantum intends to rely on some of the exemptions permitted under the Privacy Act. For instance, the exemption for disclosing personal information to our related bodies corporate. Similarly, the employer exemption relates to employee records (we have, however, adopted several measures designed to protect the privacy of our employees).

* If you nominate an individual contact within an Advisory firm or Administrative firm, you will be taken to have given authority to the firm and as well as the individual contact.

Personal Information Security

New Quantum regards the security of your personal information as a priority and has several physical and electronic protection measures in place.
You should be aware that the Internet is not a secure environment. Whilst New Quantum takes reasonable steps, we cannot guarantee the security of information you provide to us via our website or that we make accessible to you via the secure client site. No personal data is stored on our public website.
Personal data is stored on our secure client site.

Access To Your Personal Information

In many circumstances, you can request access to personal information we hold about you. Sometimes it is not possible for us to give you access in which case we will explain why. You may also ask us to correct information which we hold about you, which is inaccurate, incomplete, or out of date.

Requests for Destruction or De-identification of Personal Information

If you are concerned about the personal information held by New Quantum you can instruct us to delete or de-identify this information. You can contact us at to provide your instructions.
Please note that New Quantum is required to hold personal information used to establish an account for a statutory period. We are therefore unable to delete this information. Nor are we able to delete any trading history you may have undertaken.

Need To Contact Us?

If you have any questions about this Privacy Policy or how we handle your personal information, please send us an email to

What If I Have A Complaint Or Concern?

If you wish to make a complaint about how New Quantum has handled your personal information or wish to access or correct your personal information held by us, please contact our Privacy Officer, Mr. Brett Westbrook

If you are unhappy with the outcome, you may then subsequently refer your privacy complaint to the Privacy Commissioner on:

1300 363 992 or
Office of the Australian Information Commissioner (OAIC)
GPO Box 5218
Sydney NSW 2001